Terms of Service — Travelito

Last updated: 24 September 2026

These terms are the agreement between you and Travelito LLC (“we”, “us”) for the use of the Travelito app. By creating an account or using the app you accept them. If you do not, please do not use it.

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1. What Travelito is

Travelito keeps travel documents you already hold — boarding passes, tickets, hotel bookings, passports, visas, insurance — in one place, reads them, and arranges them into trips.

We do not sell or book anything. Travelito is not a travel agency, a tour operator, an airline, a hotel, a booking site or an insurance intermediary. We take no payment for travel, we hold no reservation on your behalf, and we have no relationship with the airline or hotel that issued your document. Everything in the app is a copy of paperwork you obtained yourself and chose to store with us.

If something is wrong with a booking, the party that sold it to you is the one who can fix it. We cannot change, cancel or refund it.

2. What the app costs

Almost everything is free, and stays free: unlimited trips and documents, sync across devices, sharing a trip with guests, and full offline use. The app itself is a free download, on iPhone and on Android.

Travelito Premium is an optional paid subscription. Where the app offers it, it covers one thing — connecting a mailbox of your own, so bookings are imported from it and looked for automatically. Everything else works without it, including the Travelito inbox you forward mail to.

It is sold as an auto-renewing subscription, monthly or yearly, through the store you installed the app from — the App Store on iPhone, Google Play on Android where Premium is offered there — and a free trial may be offered. The price and the length of one period are shown on the purchase screen, in your own currency, before you buy anything. They are set per country, so any figure quoted elsewhere may not be yours.

Payment is taken by that store — from your Apple ID, or from your Google account — when you confirm the purchase. The subscription renews for the same period at the same price unless you cancel at least 24 hours before the current period ends; the renewal is charged around the end of the period — the App Store does it within the last 24 hours. A free trial ends the same way — cancel at least 24 hours before it is over, or it turns into a paid period. Any unused part of a trial is forfeited if you buy a subscription during it.

Manage or cancel it in the store you bought it from, not here: on an iPhone, Settings → your name → Subscriptions; on Android, Google Play → your profile → Payments & subscriptions → Subscriptions. We cannot cancel it for you, and deleting your Travelito account does not cancel it. Refunds are the store's to give, under its own rules, not ours — ask Apple or Google.

Premium belongs to your Travelito account, not to one phone: bought on one device, it works wherever you sign in to the same account.

If we change the price, the store tells you before the next renewal and, where its rules require it, asks for your agreement; you can cancel instead. If we ever start charging for something that is free today, you will be told before it applies to you, and nothing you already have will be taken away without notice.

3. Your account

You need an account to keep documents across devices. You must be at least 16. Keep your password to yourself; anything done through your account is treated as done by you. Tell us promptly at support@travelito.org if you think someone else has got in.

You may close your account at any time from Account → Privacy & Security → Delete account. What that erases is set out in the Privacy Policy.

4. What the app tells you is not an official source

This is the most important line in this document.

Travelito reads documents automatically — by optical character recognition and by a language model — and automatic reading is sometimes wrong. A gate, a terminal, a time, a date, a seat or a reference number shown in the app may not match the document it came from, and a document you loaded weeks ago may since have been changed by the airline or the hotel.

Before you travel, check the airline, the hotel or the authority that issued the document. Do not rely on Travelito alone for a departure time, a gate, a visa validity or an entry requirement. We do not check your documents against any official source, and we do not tell you whether you are allowed to enter a country.

5. What you may put in it

Your own documents, and documents you are entitled to hold — a travelling companion's boarding pass, a child's passport. Do not upload anyone else's identity documents without their agreement, and do not upload anything unlawful.

You keep every right you already had in what you upload. You give us permission to store it, read it, and process it for one purpose: running the service for you. We do not use it for advertising and do not sell it. The detail is in the Privacy Policy.

6. Sharing a trip

If you invite someone to a trip, they see that trip and everything you have put in it, including any documents attached to it. Invite only people you mean to show it to. You can remove them, but you cannot unsee what they have already seen.

7. Connecting a mailbox

If you connect an email account, you confirm it is yours and that you may let us read it. We look only for travel bookings. You can disconnect at any time, and doing so stops any further reading immediately.

Connecting a mailbox needs a Premium subscription (section 2). The Travelito inbox you forward mail to does not, and disconnecting or letting a subscription lapse never deletes anything already imported.

8. What belongs to whom

The app, its name, its design and its code are ours. These terms give you permission to use the app on devices you own or control — an iPhone or an Android phone — as one person, and nothing more. You may not copy it, resell it, take it apart, or use it to build a competing service.

9. What we do not promise

We work to keep the service running and correct, but we provide it as it is. We do not promise that it will be uninterrupted, that every document will be read correctly, or that it will suit a particular purpose of yours.

To the extent the law allows, we are not liable for indirect or consequential loss — a missed flight, a refused boarding, a cancelled booking, a lost holiday — arising out of your use of the app. Where liability cannot be excluded, it is limited to what you have paid us for Travelito in the twelve months before the claim — for anyone without a subscription, nothing. This does not limit liability for death or personal injury caused by our negligence, for fraud, or anything else that cannot be limited by law.

Nothing here affects the statutory rights you have as a consumer.

10. Stopping

You may stop using Travelito at any time. We may suspend or close an account that breaks these terms, that is used unlawfully, or that puts the service or other people at risk — with notice where we reasonably can give it. You can always take your data out or delete it first.

Deleting your account does not cancel a subscription. Cancel that separately in the App Store or Google Play, the way section 2 describes, or the store keeps charging for it.

11. Apple

If you got Travelito through the App Store, the following applies:

• These terms are between you and us, not between you and Apple. Apple is not responsible for the app or its contents.
• Apple has no obligation to provide support or maintenance for the app. Support is ours — support@travelito.org.
• If the app fails to conform to any warranty, you may tell Apple, and Apple will refund its purchase price — zero, since the app is a free download. A refund of a subscription is likewise Apple's to decide. Beyond that, Apple has no warranty obligation, and any other claim, loss, liability, damage, cost or expense attributable to a failure to conform is ours.
• Any claim that the app or your use of it infringes someone's intellectual property is ours to handle, not Apple's.
• Any claim relating to the app — product liability, a failure to meet a legal requirement, a consumer protection claim — is ours to answer, not Apple's.
• You confirm you are not in a country subject to a US Government embargo or designated as supporting terrorism, and that you are not on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

12. Google Play

If you got Travelito from Google Play, Google Play's own terms also apply to the download and to anything bought through it. These terms are between you and us: Google is not a party to them and is not responsible for the app or its contents. Support is ours — support@travelito.org. A subscription bought through Google Play is managed, cancelled and refunded in Google Play, under its rules, as section 2 describes.

13. Changes

We may change these terms. When we do, the date at the top changes, and where a change matters we tell you in the app before it takes effect. Using the app after that means you accept the new version.

14. Law

These terms are governed by the law of Ukraine, and its courts have jurisdiction — without taking away any protection you have under the law of the country you live in.

15. Contact

Travelito LLC support@travelito.org

See also the Privacy Policy and the Support page.